Tell us what is going wrong in your own words. The check is free, the price is agreed before we start, and if it is not worth fixing we will say so.
Get a free checkBrowse all 50 servicesWoman in her 70s · Jersey City, NJ
A caller claiming to be from a well-known technology company persuaded her that her computer was infected and talked her through installing remote access software. She provided card details before becoming suspicious and hanging up. She telephoned us in some distress roughly ninety minutes later.
We saw her the same afternoon, removed the remote access tools and a keylogger, secured every account that had been reachable, enabled two-factor authentication throughout, and produced a written incident report that went to her bank that evening.
“I felt so foolish and I very nearly did not ring anybody. Not one person there made me feel stupid. They simply dealt with it, and the report they wrote is what convinced my bank to stop the payment.”
Retired couple · Montclair, NJ
Roughly 1,400 printed photographs spanning four decades lived in a single shoebox in a loft. The 1970s prints had shifted badly towards orange, several had water da…
Final-year university student · Newark, NJ
Three weeks before submission, a full cup of tea went across a laptop keyboard. The machine powered off and would not restart. The dissertation represented eight mo…
Woman in her 80s · Hoboken, NJ
A tablet bought as a gift two years earlier had sat unused in a drawer. The home screen carried forty-one icons, the text was too small to read comfortably, and two…
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