Students2 hours to restore, 6 days to repair

A dissertation recovered the same afternoon a laptop died

Final-year university student · Newark, NJ

None
Work lost
Same day
Back working
$2,499
Programme
2 days early
Submitted
The challenge

What was going wrong

Three weeks before submission, a full cup of tea went across a laptop keyboard. The machine powered off and would not restart. The dissertation represented eight months of work and the student believed no copy existed anywhere else.

The solution

What we built

Because a Student Care Plan with continuous backup had been running for four months, the dissertation was restored onto a loan laptop within two hours. The damaged machine was repaired over the following week.

How we approached it

Stage 1
Emergency same-day intake and immediate power isolation
Stage 2
Confirmed the backup was intact before touching the hardware
Stage 3
Restored all coursework onto a loan laptop within two hours
Stage 4
Dismantled and ultrasonically cleaned the liquid-damaged boards
Stage 5
Replaced the keyboard and one damaged internal connector
Stage 6
Returned the repaired laptop and migrated work back from the loan machine

Outcome

  • Zero coursework lost — the most recent save was eleven minutes before the spill
  • Work resumed on a loan laptop the same afternoon
  • The original laptop was repaired rather than replaced
  • The dissertation was submitted two days early
“I had signed up for the plan in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was finished. It was all back within two hours.”
Jordan T., Newark
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