A dissertation recovered the same afternoon a laptop died
Final-year university student · Newark, NJ
None
Work lost
Same day
Back working
$2,499
Programme
2 days early
Submitted
The challenge
What was going wrong
Three weeks before submission, a full cup of tea went across a laptop keyboard. The machine powered off and would not restart. The dissertation represented eight months of work and the student believed no copy existed anywhere else.
The solution
What we built
Because a Student Care Plan with continuous backup had been running for four months, the dissertation was restored onto a loan laptop within two hours. The damaged machine was repaired over the following week.
How we approached it
Stage 1
Emergency same-day intake and immediate power isolation
Stage 2
Confirmed the backup was intact before touching the hardware
Stage 3
Restored all coursework onto a loan laptop within two hours
Stage 4
Dismantled and ultrasonically cleaned the liquid-damaged boards
Stage 5
Replaced the keyboard and one damaged internal connector
Stage 6
Returned the repaired laptop and migrated work back from the loan machine
Outcome
Zero coursework lost — the most recent save was eleven minutes before the spill
Work resumed on a loan laptop the same afternoon
The original laptop was repaired rather than replaced
The dissertation was submitted two days early
“I had signed up for the plan in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was finished. It was all back within two hours.”
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