Tell us what is going wrong in your own words. The check is free, the price is agreed before we start, and if it is not worth fixing we will say so.
Get a free checkBrowse all 50 servicesWoman in her 80s · Hoboken, NJ
A tablet bought as a gift two years earlier had sat unused in a drawer. The home screen carried forty-one icons, the text was too small to read comfortably, and two previous attempts by family members to explain it had left her feeling foolish and reluctant to try again.
We simplified the home screen to six large labelled buttons, pre-added her family as favourites with photographs, and delivered three unhurried lessons with the same tutor each time. She now video calls her grandchildren in Oregon every Sunday.
“My own children had tried twice and we all ended up cross. The young man who came here never once made me feel slow. I telephone my grandchildren every Sunday now and I do it myself.”
Retired couple · Montclair, NJ
Roughly 1,400 printed photographs spanning four decades lived in a single shoebox in a loft. The 1970s prints had shifted badly towards orange, several had water da…
Woman in her 70s · Jersey City, NJ
A caller claiming to be from a well-known technology company persuaded her that her computer was infected and talked her through installing remote access software. …
Final-year university student · Newark, NJ
Three weeks before submission, a full cup of tea went across a laptop keyboard. The machine powered off and would not restart. The dissertation represented eight mo…
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