New Jersey · Family run since 2016

Technology help for real people, without the jargon

Cracked screens, slow laptops, lost photos, scam worries and Wi-Fi that never reaches the back bedroom. We fix it, set it up or teach you how — at a fixed price quoted before we start.

Book a repair or visitSee prices
Free check, no obligation No recovery, no fee Care plans from $999/yr
Est. New Jersey
Stravix
Personal Technology Care
Trusted with 3,400+ homes and personal devices
New Jersey family businessNo fix, no feeFixed prices quoted upfront12-month repair warrantySame-day repairs availableYour data never leaves our workshopWe come to your homeNo jargon, everFree follow-up questionsNew Jersey family businessNo fix, no feeFixed prices quoted upfront12-month repair warrantySame-day repairs availableYour data never leaves our workshopWe come to your homeNo jargon, everFree follow-up questions
What we do

One friendly team for everything technology in your home

Most households end up with a different number for every problem — one shop for the phone, another for the laptop, a nephew for the Wi-Fi. We do all of it, so you have one number to call and someone who already knows your setup.

50
Services offered
25
Apps & products
20
Plans & bundles
12
Kinds of household
About usAll services

Repairs

Phones, tablets, laptops and consoles — mostly same-day, always with a 12-month warranty.

Data Rescue

Photos and files recovered from failed drives and dead phones. No recovery, no fee.

Home Setup

New devices, Wi-Fi, televisions and smart home, installed and explained properly.

Security

Viruses removed, scams undone, accounts recovered and locked back down.

Family Safety

Sensible parental controls and scam protection for the relatives you worry about.

Lessons

Patient one-to-one tuition with no jargon, no sighing and no rushing.

Memories

Prints, slides and tapes digitised and restored before they are lost for good.

Everyday Help

A real person to call when something misbehaves, from $999 a year.

Services

Engineering capability across build, automate, secure and scale

Every service page states the business problem it solves, what is included, the deliverables you receive, the technologies involved and either a starting price or an honest "custom quote".

All 50 services
Phone & Tablet Repair
Repair
Computer & Laptop Repair
Repair
Data Recovery
Repair
Home Tech Setup
Set Up
Smart Home
Set Up
Virus & Security
Protect
Backup & Privacy
Protect
Family Online Safety
Protect
One-to-One Lessons
Enjoy
Photos & Memories
Enjoy
Gaming & Entertainment
Enjoy
Everyday Support
Enjoy
Stravix Apps & Products

Our own apps, subscriptions and ready-to-use device bundles

Photo backup, scam blocking, family controls and simplified phone screens — built for households, from $999, each including professional setup, migration and named-technician support. Device bundles arrive fully configured.

All 25 apps & products
Popular

Stravix Photo Vault

Every photo you own, organised and safe for life.

Customizable product6 modules
Industry fit
Families, Grandparents
Setup
About 20 minutes
Deployment
iPhone & iPad
$6,499
One-time licence
Request DemoEnquire

Stravix Photo Restore

Repair faded, torn and water-damaged family photographs.

One-time license4 modules
Industry fit
Families, Family historians
Setup
Instant download
Deployment
Windows
$2,999
One-time licence
Request DemoEnquire
Recommended

Stravix Safe Backup

Set it once and never lose a file again.

Customizable product5 modules
Industry fit
Families, Home workers
Setup
About 30 minutes
Deployment
Windows
$5,999
One-time licence
Request DemoEnquire
Popular

Stravix Shield

Quiet protection from viruses, scams and dangerous links.

Customizable product4 modules
Industry fit
Families, Older adults
Setup
15 minutes
Deployment
Windows
$5,499
One-time licence
Request DemoEnquire
Recommended

Stravix Scam Guard

Screens scam calls and texts before they reach you.

Customizable product4 modules
Industry fit
Older adults, Families
Setup
20 minutes
Deployment
iPhone
$3,999
One-time licence
Request DemoEnquire
Popular

Stravix Family Safe

Parental controls that children cannot trivially bypass.

Customizable product5 modules
Industry fit
Families with children, Parents
Setup
30 to 45 minutes
Deployment
iPhone
$4,999
One-time licence
Request DemoEnquire
Who we help

Whatever your situation, we have almost certainly seen it before

Families with children, older relatives living alone, students, people working from home, and anyone who has just been scammed. Find your situation and see exactly how we help.

Families with Children

Sensible limits, protected schoolwork and fewer evening arguments.

5 challenges addressed4 solutions

Older Adults

Patient help, simplified devices and real protection from scams.

5 challenges addressed4 solutions

Students

Coursework protected, fast repairs and a loan laptop when needed.

5 challenges addressed4 solutions

People Working from Home

Calls that do not drop, and a desk that survives full days.

5 challenges addressed4 solutions

New Homeowners & Movers

Everything connected and working on your first evening.

5 challenges addressed3 solutions

Photo & Memory Keepers

Decades of prints, tapes and files, organised and safe at last.

5 challenges addressed4 solutions

After a Scam

Urgent, judgement-free help to secure everything today.

5 challenges addressed4 solutions

Gamers & Streamers

Built for the games you play, tuned to run quiet and cool.

5 challenges addressed3 solutions

Carers & Family Helpers

Support a relative’s technology without living next door.

5 challenges addressed4 solutions

Smart Home Owners

One app, devices that cooperate, and no drawer of orphans.

5 challenges addressed3 solutions

First-Time Device Buyers

Honest advice before you spend, and it works when you collect it.

5 challenges addressed4 solutions

Busy Households

One number to call, and someone who already knows your setup.

5 challenges addressed4 solutions
How it works

Ten steps, and you know the price before step five

No surprises and no pressure. The check is free, the price is fixed before work starts, and if it is not worth repairing we tell you so.

01

Tell us what is wrong

Call, message or book online. Describe the problem in your own words — there is no wrong way to explain it and no jargon required.

02

Free check

We look at the device or talk through the situation and work out what is actually happening, at no charge.

03

Clear price first

You get a firm price before any work begins. If the honest answer is that it is not worth repairing, we will tell you that instead.

04

You decide

No pressure and no upselling. Say yes, say no, or take a day to think about it.

05

We protect your data

Before we touch anything, we make sure your photos and files are safe. Nothing is ever deleted without your explicit say-so.

06

The work

Repairs are mostly same-day. Visits and lessons run to the time you booked, and we tell you promptly if anything changes.

07

Tested properly

We check everything works — not just the part we replaced — before handing it back.

08

We show you

You see what was done and what changed, explained in plain language, so you are not left guessing.

09

Warranty in writing

Twelve months on parts and labour for repairs, written on your receipt rather than merely promised.

10

Still here afterwards

Questions after you leave are free. We would rather answer a small question than have you struggle with it.

Plans & bundles

Monthly care plans and fixed-price bundles

Annual care programmes from $999 and installation programmes to $9,999, with every price published. Anything above $5,000 carries a written justification setting out exactly what the money covers.

All 20 plans & bundles
Care PlansPopular

Home Care — Essential

A full year of unlimited remote help and protection for one household.

$999/year
Active immediately · 12-month term
Best for: Households that want a single number to call and a fixed annual cost instead of unpredictable per-visit bills
Get a priceView full details
Care PlansRecommended

Home Care — Complete

Everything in Essential plus on-site visits, same-day response and family cover.

$1,999/year
Active immediately · 12-month term
Best for: Busy families with many devices who would rather never think about technology again
Get a priceView full details
Family and SafetyRecommended

Senior Technology Starter Programme

A device, simply set up, with lessons and six months of care included.

$1,999
Two weeks, then 6 months of care
Best for: Families setting up technology for a parent or grandparent for the first time, who want it to actually get used
Get a priceView full details
Care Plans

Senior Care Programme

A year of patient, unlimited support and active scam protection for an older relative.

$2,999/year
12 months · monthly contact
Best for: Older adults living independently, and the families who worry about them from a distance
Get a priceView full details
Setup and Installation

Professional Home Office Build

A complete working-from-home setup, hardware included, built to survive full days.

$4,499
Two days on site
Best for: Remote workers, consultants and freelancers whose income depends on looking and sounding professional
Get a priceView full details
Security and Privacy

Complete Household Security Programme

Every device, account and backup in the household locked down, then monitored for a year.

$5,999
Three days on site plus 12 months monitoring
Best for: Households that have never had a proper security review, or have just discovered why they needed one
Get a priceView full details
Customer stories

Real jobs, real households, real outcomes

Every story states what the customer came in with, what we did, what it cost and what actually changed. Names are shortened or withheld, but nothing else is.

All customer stories
After a ScamSame day, plus a 30-day review

A support scam stopped two hours after the phone call

Woman in her 70s · Jersey City, NJ

Challenge

A caller claiming to be from a well-known technology company persuaded her that her computer was infected and talked her through installing remote access software. …

Under 2 hours
Response time
$0
Money lost
14
Accounts secured
Incident responseMalware removalAccount recoveryTwo-factor authentication
Read the full case study
Students2 hours to restore, 6 days to repair

A dissertation recovered the same afternoon a laptop died

Final-year university student · Newark, NJ

Challenge

Three weeks before submission, a full cup of tea went across a laptop keyboard. The machine powered off and would not restart. The dissertation represented eight mo…

None
Work lost
Same day
Back working
$2,499
Programme
Continuous backupLiquid damage repairLoan device
Read the full case study
Your account

Track your repair and find every receipt in one place

Every customer gets a free account. See where your repair has got to, approve a quote, download a receipt for insurance, check your warranty, manage your care plan and ask a question — without telephoning to chase anybody.

  • See exactly where your repair has got to
  • Approve or decline a quote in one click
  • Download receipts and warranty cards any time
  • Ask a question and track the reply
  • Manage your care plan or cancel in one click
  • Check what is covered and until when
Sign inCreate a free account
My account
The Harper family
1 in progress
In the workshop
1
Laptop screen · ready today
To pay
$1,499
Home visit programme · due in 9 days
Quote to approve
1
SSD upgrade programme · $2,499
Care plan
Essential
Renews 14 Oct · cancel any time
Laptop repair · In the workshop
Booked in and checkedComplete
Price agreed with youComplete
Your files backed up firstComplete
Replacing the screenIn progress
Testing everything worksScheduled
Ready to collectScheduled
Ready to collect today · we will text you
Why Stravix

Why people keep coming back to us

We quote before we touch it

You get a firm price before any work starts. It does not change afterwards, and we do not discover convenient extra faults halfway through.

We will tell you not to buy

If a repair is not worth the money, or a cheaper fix will do, we say so. We would rather lose one sale than a household that trusts us.

Your photos are safe with us

We back up before we work, we never browse your files, and nothing is deleted without your explicit permission in writing.

Plain English, always

We explain what went wrong and what we did in words that make sense. If we use a technical term, we explain it without being asked.

We come to you

Home visits across the area for anything awkward to carry, or when you would simply rather not lug a desktop into a shop.

Patient with everyone

Nobody is made to feel foolish here. Our lessons and support are built for people who were never taught this, not for people who already know.

12-month warranty in writing

Parts and labour, written on your receipt. If the same fault returns within a year, we fix it again at no charge.

No subscriptions you forget

Our care plans are month to month with no contract. Cancel in one click — we will not hide the button or make you telephone us.

A real person answers

You reach the same small team each time, not a call centre reading from a script and not a chatbot.

Reviews

What our customers say

“We had been meaning to do this for fifteen years, assuming it would cost a fortune. The price was agreed before they started and did not change by a cent. Seeing my mother’s wedding photograph repaired reduced me to tears.”
Margaret H.
Retired teacher · Montclair, NJ
Photos & MemoriesComplete Photo Rescue
“I signed up in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was over. Everything was back on a loan laptop within two hours.”
Jordan T.
University student · Newark, NJ
StudentsStudent Care Plan
“My own children had tried twice and we all ended up cross with each other. The young man who came here never once made me feel slow. I telephone my grandchildren every Sunday now, and I do it myself.”
Eleanor P.
Retired, 84 · Hoboken, NJ
Older AdultsSenior Technology Starter
“The first place kept switching it on and telling me to hope for the best. Stravix explained why that was making it worse, then got nearly everything back. My daughter’s first two years were on that drive.”
Raj M.
Father of three · Edison, NJ
Data RecoveryFailed Drive Recovery
“The shop told me it was finished and tried to sell me a new one. For a fraction of a full replacement it now starts faster than my husband’s laptop, which he bought last year.”
Denise R.
Freelance bookkeeper · Trenton, NJ
RepairsSSD & Memory Upgrade
“I felt so foolish that I very nearly did not ring anybody at all. Not one person there made me feel stupid. They simply dealt with it, and their written report is what convinced my bank to stop the payment.”
Anonymous
Retired, 70s · Jersey City, NJ
After a ScamScam Recovery & Lockdown
Advice

Free, honest advice — even if you never call us

All advice & guides
Frequently asked

Straight answers to common questions

How much will it cost?
You get a firm price before any work begins, and it does not change afterwards. Our programmes run from $999 to $9,999 and every price is published on the pricing page — anything above $5,000 carries a written justification setting out exactly what the money covers. The initial check is always free, and we will tell you plainly if a cheaper option would serve you better.
Will I lose my photos or files?
No. We back up before we work on anything, we never browse your personal files, and nothing is deleted without your explicit written permission. If a device arrives already failing, we image it before attempting any repair so the data is protected first.
Do you come to my home?
Yes. On-site work is included in every programme — the Home Visit Support programme from $1,499 covers a full day across your whole list, and the larger installation programmes include several days on site. Some work, such as screen replacement, data recovery and console repair, needs workshop equipment, so those devices come to us and we collect and return them.
What if you cannot fix it?
You do not pay for a repair that did not happen. Diagnosis is free, data recovery is strictly no recovery, no fee, and if a repair is not economically sensible we will tell you plainly rather than take your money. We would rather lose one job than a household that trusts us.
How long do repairs take?
Most phone screens and batteries are done the same day, often within two hours. Laptop work is typically one to three days. Data recovery runs from two days to two weeks depending on the damage. We give you a realistic estimate upfront and telephone you if anything changes.
Is there a warranty?
Twelve months on parts and labour for repairs, written on your receipt rather than merely promised. Fitted SSDs and memory carry two years. Console repairs carry six months. If the same fault returns within the warranty period we fix it again at no charge.
I am not confident with technology. Will you make me feel silly?
No, and we mean that. A large part of what we do is teaching people who were never taught, at whatever pace suits them. We do not use jargon without explaining it, we do not sigh, and we do not rush. Many customers come to us precisely because family members lost patience.
Do I have to sign up to a subscription?
Not at all. Every programme can be bought outright as a one-off. The annual care programmes exist because many households prefer one predictable yearly cost to unpredictable per-incident bills, but they run for a fixed twelve-month term with no automatic rollover — we send a renewal reminder with a clear opt-out, and you are never billed by surprise.
View all questions
Next step

Ready to turn your workflow into a scalable digital system?

Start with a complimentary discovery call. We will map the objective, outline an approach, give you an indicative budget range, and tell you honestly whether Stravix is the right partner for the work.

Book nowFree checkGet a price