Virus & SecurityPopular1 to 2 days

Virus & Malware Removal

Infections removed and the entry point closed.

Starting from
$1,999
Fixed price · paid in full at purchase
Timeline
1 to 2 days
Category
Virus & Security
Deliverables
4 items
Technologies
Windows, macOS, Ransomware analysis
Overview

What this service delivers

We remove malware, adware and browser hijackers, then find and close whatever let them in — because cleaning without fixing the cause simply delays the next infection. Afterwards we verify the system is genuinely clean, check whether your passwords or card details were exposed, and set up protection that does not nag you.

Business problems this solves

Pop-ups and adverts appear constantly

The browser opens on a strange page

The computer is suddenly very slow

Alarming warnings demand you call a number

What is included

  • Deep multi-engine malware scan
  • Manual removal of persistent infections
  • Browser and search hijack cleanup
  • Root cause identification
  • Password exposure check
  • Protection setup and update configuration

Deliverables you receive

Clean, verified system
Report of what was found and removed
Protection configured
Password guidance

Security considerations

  • We check whether your credentials appeared in known breaches
  • We never ask for your banking passwords

Frequently asked

How much will it cost?
You get a firm price before any work begins, and it does not change afterwards. Our programmes run from $999 to $9,999 and every price is published on the pricing page — anything above $5,000 carries a written justification setting out exactly what the money covers. The initial check is always free, and we will tell you plainly if a cheaper option would serve you better.
Will I lose my photos or files?
No. We back up before we work on anything, we never browse your personal files, and nothing is deleted without your explicit written permission. If a device arrives already failing, we image it before attempting any repair so the data is protected first.
Do you come to my home?
Yes. On-site work is included in every programme — the Home Visit Support programme from $1,499 covers a full day across your whole list, and the larger installation programmes include several days on site. Some work, such as screen replacement, data recovery and console repair, needs workshop equipment, so those devices come to us and we collect and return them.
What if you cannot fix it?
You do not pay for a repair that did not happen. Diagnosis is free, data recovery is strictly no recovery, no fee, and if a repair is not economically sensible we will tell you plainly rather than take your money. We would rather lose one job than a household that trusts us.
How long do repairs take?
Most phone screens and batteries are done the same day, often within two hours. Laptop work is typically one to three days. Data recovery runs from two days to two weeks depending on the damage. We give you a realistic estimate upfront and telephone you if anything changes.
Related work

Case studies from similar engagements

After a ScamSame day, plus a 30-day review

A support scam stopped two hours after the phone call

Woman in her 70s · Jersey City, NJ

Challenge

A caller claiming to be from a well-known technology company persuaded her that her computer was infected and talked her through installing remote access software. …

Under 2 hours
Response time
$0
Money lost
14
Accounts secured
Incident responseMalware removalAccount recoveryTwo-factor authentication
Read the full case study
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Client feedback

What clients say

“We had been meaning to do this for fifteen years, assuming it would cost a fortune. The price was agreed before they started and did not change by a cent. Seeing my mother’s wedding photograph repaired reduced me to tears.”
Margaret H.
Retired teacher · Montclair, NJ
Photos & MemoriesComplete Photo Rescue
“I signed up in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was over. Everything was back on a loan laptop within two hours.”
Jordan T.
University student · Newark, NJ
StudentsStudent Care Plan
“My own children had tried twice and we all ended up cross with each other. The young man who came here never once made me feel slow. I telephone my grandchildren every Sunday now, and I do it myself.”
Eleanor P.
Retired, 84 · Hoboken, NJ
Older AdultsSenior Technology Starter
Next step

Ready to discuss virus & malware removal?

Start with a complimentary discovery call. We will map the objective, outline an approach, give you an indicative budget range, and tell you honestly whether Stravix is the right partner for the work.

Book Call Get a price