Everyday SupportPopular1 hour, scheduled

Home Visit Support

An hour at your home for whatever needs fixing.

Starting from
$1,499
Fixed price · paid in full at purchase
Timeline
1 hour, scheduled
Category
Everyday Support
Deliverables
3 items
Technologies
Everything in the home
Overview

What this service delivers

A technician comes to your home for a full hour and works through your list — printer, Wi-Fi, phone, laptop, television, smart devices, whatever is bothering you. Most households get through four or five long-standing irritations in a single visit. We explain as we go so you learn something rather than just receiving a fix.

Business problems this solves

Several small problems at once

You would rather not carry equipment in

Nobody in the household can fix it

You want it explained as well as fixed

What is included

  • One full hour at your home
  • As many issues as we can complete
  • Explanations as we work
  • Written summary of what was done
  • Two weeks of email follow-up

Deliverables you receive

Issues resolved
Written visit summary
Follow-up support

Optional add-ons

Each additional hour$499

Frequently asked

How much will it cost?
You get a firm price before any work begins, and it does not change afterwards. Our programmes run from $999 to $9,999 and every price is published on the pricing page — anything above $5,000 carries a written justification setting out exactly what the money covers. The initial check is always free, and we will tell you plainly if a cheaper option would serve you better.
Will I lose my photos or files?
No. We back up before we work on anything, we never browse your personal files, and nothing is deleted without your explicit written permission. If a device arrives already failing, we image it before attempting any repair so the data is protected first.
Do you come to my home?
Yes. On-site work is included in every programme — the Home Visit Support programme from $1,499 covers a full day across your whole list, and the larger installation programmes include several days on site. Some work, such as screen replacement, data recovery and console repair, needs workshop equipment, so those devices come to us and we collect and return them.
What if you cannot fix it?
You do not pay for a repair that did not happen. Diagnosis is free, data recovery is strictly no recovery, no fee, and if a repair is not economically sensible we will tell you plainly rather than take your money. We would rather lose one job than a household that trusts us.
How long do repairs take?
Most phone screens and batteries are done the same day, often within two hours. Laptop work is typically one to three days. Data recovery runs from two days to two weeks depending on the damage. We give you a realistic estimate upfront and telephone you if anything changes.
Related work

Case studies from similar engagements

New Homeowners & MoversOne day

Dead zones eliminated in a stone-walled 1920s house

Family of four · Princeton, NJ

Challenge

A period property with thick internal walls left two bedrooms and the kitchen with no usable signal. Both parents worked from home and lost video calls daily. They …

3 → 240 Mbps
Kitchen speed
3 → 0
Dead zones
None since
Dropped calls
Wi-Fi surveyMesh networkingStructured cabling
Read the full case study
New Homeowners & MoversTwo half-days

A full household of technology working on the first evening

Family of five · relocating to Morristown, NJ

Challenge

A family moving across the state had two televisions, three computers, a printer and fourteen smart devices. Both parents worked remotely and could not afford days …

20
Devices moved
Evening one
Working by
None
Damaged
Move documentationNetwork setupSmart home re-pairing
Read the full case study
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Client feedback

What clients say

“We had been meaning to do this for fifteen years, assuming it would cost a fortune. The price was agreed before they started and did not change by a cent. Seeing my mother’s wedding photograph repaired reduced me to tears.”
Margaret H.
Retired teacher · Montclair, NJ
Photos & MemoriesComplete Photo Rescue
“I signed up in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was over. Everything was back on a loan laptop within two hours.”
Jordan T.
University student · Newark, NJ
StudentsStudent Care Plan
“My own children had tried twice and we all ended up cross with each other. The young man who came here never once made me feel slow. I telephone my grandchildren every Sunday now, and I do it myself.”
Eleanor P.
Retired, 84 · Hoboken, NJ
Older AdultsSenior Technology Starter
Next step

Ready to discuss home visit support?

Start with a complimentary discovery call. We will map the objective, outline an approach, give you an indicative budget range, and tell you honestly whether Stravix is the right partner for the work.

Book Call Get a price