Popular
Home Visit Support
An hour at your home for whatever needs fixing.
Solves
Several small problems at once
$1,499
1 hour, scheduled
Everyday SupportUsually within 2 hours
Remote Help Session
Screen-shared help in 30 minutes, no visit required.
Starting from
$999
Fixed price · paid in full at purchase
- Timeline
- Usually within 2 hours
- Category
- Everyday Support
- Deliverables
- 3 items
- Technologies
- Secure remote support, Windows, macOS
Overview
What this service delivers
Many problems are solved faster by looking at your screen together than by anyone travelling. You start a secure session with one click, we see only what you choose to share, you watch everything we do, and access ends completely when the session closes. Ideal for settings, updates and mystery messages.
Business problems this solves
A setting you cannot find
An error message you do not understand
Something stopped working after an update
You need help now, not next week
What is included
- 30-minute secure remote session
- You see everything we do
- Fix plus an explanation of the cause
- Written summary afterwards
- Access permanently revoked at the end
Deliverables you receive
Resolved issue
Written summary
Prevention advice
Security considerations
- You initiate the session and can end it at any moment
- We never retain unattended access
- Sessions are logged and available to you
Frequently asked
How much will it cost?
You get a firm price before any work begins, and it does not change afterwards. Our programmes run from $999 to $9,999 and every price is published on the pricing page — anything above $5,000 carries a written justification setting out exactly what the money covers. The initial check is always free, and we will tell you plainly if a cheaper option would serve you better.
Will I lose my photos or files?
No. We back up before we work on anything, we never browse your personal files, and nothing is deleted without your explicit written permission. If a device arrives already failing, we image it before attempting any repair so the data is protected first.
Do you come to my home?
Yes. On-site work is included in every programme — the Home Visit Support programme from $1,499 covers a full day across your whole list, and the larger installation programmes include several days on site. Some work, such as screen replacement, data recovery and console repair, needs workshop equipment, so those devices come to us and we collect and return them.
What if you cannot fix it?
You do not pay for a repair that did not happen. Diagnosis is free, data recovery is strictly no recovery, no fee, and if a repair is not economically sensible we will tell you plainly rather than take your money. We would rather lose one job than a household that trusts us.
How long do repairs take?
Most phone screens and batteries are done the same day, often within two hours. Laptop work is typically one to three days. Data recovery runs from two days to two weeks depending on the damage. We give you a realistic estimate upfront and telephone you if anything changes.
Related services
Others in Everyday Support
Annual Device Health Check
A yearly check-up for every device in the home.
Solves
You do not know what state your devices are in
$2,499
2 hours
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- Setup
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Repair faded, torn and water-damaged family photographs.
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- Families, Family historians
- Setup
- Instant download
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Set it once and never lose a file again.
Customizable product5 modules
- Industry fit
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- Setup
- About 30 minutes
- Deployment
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One-time licence
Client feedback
What clients say
“We had been meaning to do this for fifteen years, assuming it would cost a fortune. The price was agreed before they started and did not change by a cent. Seeing my mother’s wedding photograph repaired reduced me to tears.”
Margaret H.
Retired teacher · Montclair, NJ
Photos & MemoriesComplete Photo Rescue
“I signed up in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was over. Everything was back on a loan laptop within two hours.”
Jordan T.
University student · Newark, NJ
StudentsStudent Care Plan
“My own children had tried twice and we all ended up cross with each other. The young man who came here never once made me feel slow. I telephone my grandchildren every Sunday now, and I do it myself.”
Eleanor P.
Retired, 84 · Hoboken, NJ
Older AdultsSenior Technology Starter
Next step
Ready to discuss remote help session?
Start with a complimentary discovery call. We will map the objective, outline an approach, give you an indicative budget range, and tell you honestly whether Stravix is the right partner for the work.