Payment Policy

1. Payment methods

Payments are processed securely through our payment processor, which is PCI DSS compliant. We accept major credit and debit cards, and bank transfer for invoices above an agreed threshold.

We never receive, handle or store your full card details. Card data is transmitted directly to the payment processor.

2. Payment structures

• Fixed-price packages — payable in full at purchase.
• Deposit-based projects — a stated deposit at commencement, with the balance according to the proposal payment schedule.
• Milestone projects — invoiced on completion and acceptance of each defined milestone.
• Subscriptions and retainers — billed in advance each period.
• Consultations — payable at booking.

3. Invoice terms

Invoices are issued electronically to the billing contact and are simultaneously available in your client portal. Standard payment terms are fourteen days from the invoice date unless a different period is agreed in writing.

Every invoice states our registered business identity, the engagement reference, itemised line items, applicable taxes, the amount paid and the balance due.

4. Receipts

A receipt is generated automatically on each successful payment, emailed to the billing contact and made available for download in the client portal. Receipts reference the corresponding invoice and payment reference.

5. Taxes

Prices are exclusive of applicable sales tax, VAT, GST or withholding tax unless expressly stated. Where we are required to collect tax, it is itemised separately on the invoice.

Where you are required to withhold tax under local law, the invoiced amount is grossed up so that we receive the full contracted sum, unless agreed otherwise in writing.

6. Late payment

Invoices unpaid after their due date may attract interest at 1.5 percent per month or the maximum permitted by applicable law, whichever is lower.

Where an invoice remains unpaid thirty days past due, we may suspend services following written notice. Work resumes on settlement, and timelines are adjusted for the suspension period.

7. Disputed invoices

Invoice disputes must be raised in writing within ten business days of the invoice date, identifying the specific items disputed. Undisputed amounts remain payable on the original terms while the dispute is resolved.

8. Currency and transaction costs

Where payment is made in a currency other than that invoiced, any conversion cost or transaction fee is borne by the payer, and the full invoiced amount must be received.